The Easy Way and the Hard way to Reinstate Your Suspended Google Business Profile
Business Profiles are a great way for businesses to reach customers, increase visibility, and boost engagement. However, not all businesses use them responsibly. When this happens, Google suspends their business profile from appearing in search results or other online listings. This article will provide an overview of why Google suspends business profiles and what options are available to those affected by the suspension.
To reinstate a suspended Google My Business listing, it is necessary follow the proper procedure. A suspension indicates that your listing has been removed from Google Maps and Search, either temporarily or permanently.
There are two types of suspensions for a listing. A soft suspension means the listing is still displayed on maps and search as unowned without any control over the listing. A hard suspension is when the listing is completely removed from search and maps.
Either way, the burden of proof is up to you. In Google's view you will remain suspended until you follow the proper procedures and provide physical documents as proof that you and your business actually exist.
There are 2 path you can choice once you determine that you Google Business Profile has been suspended:
The Easier Way - Call in the Experts at Oh Ya!
The Hard Way - Do It Yourself
The Hard Way - DIY
1. Do Not Panic!
The most important things are to not panic and don't put this off until later. A suspended GBP is not the end of the world but it can be a hassle and in the digital marketplace it needs to be dealt with. Google Search still handle a vast majority of all digital search traffic. So take a deep breath and dive in
2. Know where to Start
Google My Business is now Google Business Profiles. In July 2022, Google changed Google My Business to Google Business Profiles or GBP. This can be confusing to business owners who have not paid close attention to their Google and online presence.
Features have been added Google Business Profiles including activating Google Search Call History and the ability to send messages directly from Google Search.
Your GBP can be access via multiple apps
Accessing Your Google Business Profile Settings
Google Business Profile Manager
Mobile Google Search App
3. Review Google Guidelines
The first step in reinstating your Google Business Profile is to review Google's guidelines. If your profile has been suspended or removed, it is likely that you have violated one or more of these guidelines. Therefore, it is essential to understand them to avoid further issues. The guidelines cover topics such as content, user-generated content, and user safety. Be sure to read and understand all of these guidelines before proceeding.
4. Address the Issue
Once you have identified the reason for your profile suspension or removal, address the issue. This may involve removing or modifying content that violates Google's guidelines, correcting incorrect information, or verifying your business's ownership. You can find more information on how to address specific issues on Google's support page.
5. Submit a Reinstatement Request
After you have addressed the issue, submit a reinstatement request. This can be done through your Google Business Profile account. Go to the "Support" section and select "Appeal a suspension or removal." Provide a detailed explanation of the issue and the steps you have taken to address it. Be sure to include any relevant documentation, such as screenshots or receipts. For more information check out this article in
6. Wait for a Response
Once you have submitted your reinstatement request, be patient. It can take up to a week for Google to review your request and respond. If your request is approved, your business profile will be reinstated. If your request is denied, you will receive a detailed explanation of why and what steps you can take to address the issue.
7. Follow Up
If you do not receive a response within a week, or if your request is denied, follow up with Google. You can do this through your Google My Business account or by contacting Google support directly. Be persistent but polite.
8. Wait to make edits after reinstatement
This is important! Do not make any additional changes or edits to your GBP listing or you could be suspended again. Making changes before a decision has been made by Google Support can cause you to start the entire process from the beginning.
9. Update and Monitor Your GBP
Several days after your Google Business Profile has been reinstated, don't forget to update it with all of your current business information so that customers can find you easily. Make sure to include pictures of your products and services as well as any promotions or discounts that may be available. Keep in mind that this process might take some time but it is worth it in the end as having an active presence on Google is essential for any business wanting to reach more potential customers online.
We understand the Reinstating a Google Business Profile can be a frustrating process, but it is essential for any business that wants to maintain its online presence. By following these steps, you can increase your chances of having your profile reinstated and avoid future issues. Remember to review the guidelines, address the issue, submit a reinstatement request, and follow up. Good luck!
The Easier Way
Oh Ya! Can Help
Are you feeling frustrated and anxious because your Google Business Profile (GBP) listing has been suspended?
As small business owners ourselves, we understand how it feels to have your GMB listing suspended. That's why we've developed a system that enables us to get your listing back up and running quickly and efficiently. We understand that time is of the essence, and our team will work diligently to get your GMB listing reinstated as soon as possible.
With over 8 years of experience in the digital marketing industry, we've helped countless business owners like you recover their suspended GMB listings. We understand the challenges and roadblocks that can arise when your business's online presence is compromised, and we have the expertise and knowledge to navigate these challenges with ease.
We know firsthand the stress that this can cause, and we're here to help you get your business back onto Google quickly and easily.
-Rick Stein, SEO Product Manager
